[Cristovao Morgado]

Hi!
my Red Icon broke down last 05/07/2015 ...
Started the bike, rode 50m and it died... as I tried to start it gasoline started to flow from below the tank! as pure luck it didn't ignite into a fire over the heat of the pipes!

Verdict faulty connector on the fuel pump.

Now the dealership received news from the factory that the fuel pumps are out of stock... I received a call from ducati saying I have to wait a bit more because of that...

So it's a minimum 2 weeks stop waiting for a "simple part"

Has anyone had the same problem or knows of it ?

The connector on the fuel pump as changed design from the other models... but seams to fail and with the fuel pressure the connecting tube just pops out of place...

 

[ammiraglio]

That's big!

 

[eisfeld]

During the press presentation I think one guys fuel line came loose. When my bike was pushed over by a pickup while parked, fuel was running out from under the tank (not from the fuel cap!). Though when I picked it up, it was fine again.

I think there might indeed be a deeper issue.

Btw your 2 weeks are nothing. My accident happened 2.5 months ago and the day before yesterday the parts (exhaust heat shield and fork bottom cap) arrived. Now the dealer needs 1 week for the repair itself.

Ducati service is a joke compared to the japanese in my experience. And for that we pay premium?

 

[Stones]

During the press presentation I think one guys fuel line came loose. When my bike was pushed over by a pickup while parked, fuel was running out from under the tank (not from the fuel cap!). Though when I picked it up, it was fine again.

I think there might indeed be a deeper issue.

Btw your 2 weeks are nothing. My accident happened 2.5 months ago and the day before yesterday the parts (exhaust heat shield and fork bottom cap) arrived. Now the dealer needs 1 week for the repair itself.

Ducati service is a joke compared to the japanese in my experience. And for that we pay premium?

if the parts aren't available the parts aren't available. I don't know what Ducati can do, tell people to stop buying them?

 

[Cristovao Morgado]

if the parts aren't available the parts aren't available. I don't know what Ducati can do, tell people to stop buying them?

I wonder if the parts are not available... because if they are out of stock the production would also stop ... hummmm don't think so..

It's a management issue they might not allocate parts for repairs and only have stock for production!

 

[MJ83]

I've had the same problem with BMW in the past. They ensure parts are available for production but not repairs. However, this is part of the territory of owning a relatively new bike, or anything for that matter. Let's just hope it is not symptomatic of a larger problem from the engineering side.

 

[Sweet Tooth]

That's a serious issue. If its not taken care of, its only a matter of time before someone's Scrambler goes up in flames.

 

[eisfeld]

if the parts aren't available the parts aren't available. I don't know what Ducati can do, tell people to stop buying them?

Who says the parts are not available? They are assembling new bikes every single day here. Those bikes are made from parts. You can go to a dealer here and get a new bike faster than parts for repairs. Clearly the focus is on getting new customers instead of serving existing ones. It's a valid business decision but not one that makes me happy.

Sure Ducati might have been a bit overwhelmed by the sales but they also had more than half a year to ramp up production if that's the case.

 

[dukes]

Who says the parts are not available? They are assembling new bikes every single day here. Those bikes are made from parts. You can go to a dealer here and get a new bike faster than parts for repairs. Clearly the focus is on getting new customers instead of serving existing ones. It's a valid business decision but not one that makes me happy.

Sure Ducati might have been a bit overwhelmed by the sales but they also had more than half a year to ramp up production if that's the case.

As expected from big brands, get the products out and then focus on people who you already took money from

Product over People!

 

[Don_D]

Its almost as if they are an American corp or something My company is a manufacturer as well and we have had the exact same issue with the release of a new product. Didn't go over very well with our customers and they spent a **** of a lot more than I did on this bike. Poor planning is miserable no matter how you look at it.

I hope that this isnt the case with this issue but it sure wouldn't surprise me. I did buy the initial year or a completely new product and I know better than that and did it anyways. The service guys at the dealership all said "Ah no worries, its a solid proven powerplant!" when I stated as much when deciding on my purchase.

Has anyone posted a picture of the offending part yet? I'd be interested to see what it is...

 

[Robocop]

So you are saying this problem is only associated with the red icon?

 

[barfridge]

So you are saying this problem is only associated with the red icon?

He's saying it's (for now) a one-off isolated incident. No need to lose your mind.

I'd expect a recall for the bottom suspension bushing before this.

 

[YankeeDoodle]

He's saying it's (for now) a one-off isolated incident. No need to lose your mind.

I'd expect a recall for the bottom suspension bushing before this.

party isn't losing their mind, valid question regarding factual statement... continue, not to be dismissed as 'crazed' presumption, fallacious accusation

 

[Cristovao Morgado]

As much as I know it can be part of a recall for the units containing the same batch of fuel pumps.

The reason they gave for the part being out of stock is that they are changing it because of this problem ...

Might just be an excuse for bad planing of inventory ... :S

 

[Tin61]

wi

Hi!
my Red Icon broke down last 05/07/2015 ...
Started the bike, rode 50m and it died... as I tried to start it gasoline started to flow from below the tank! as pure luck it didn't ignite into a fire over the heat of the pipes!

Verdict faulty connector on the fuel pump.

Now the dealership received news from the factory that the fuel pumps are out of stock... I received a call from ducati saying I have to wait a bit more because of that...

So it's a minimum 2 weeks stop waiting for a "simple part"

Has anyone had the same problem or knows of it ?

The connector on the fuel pump as changed design from the other models... but seams to fail and with the fuel pressure the connecting tube just pops out of place...

On the way back after a tour by my scramblerland > black forest i had the
the same problem on my FT. According to information of my dealer the conneting part beeween fuel pump and injection freeds itself by vibrations.
Reason is probably an negligent assambly in the factory. Ducati hopefully has here no high-class problem.
greets from germany
martin

 

[eisfeld]

He's saying it's (for now) a one-off isolated incident. No need to lose your mind.

I'd expect a recall for the bottom suspension bushing before this.

So far I can count 3 to 4 incidents. Not exactly isolated one-offs.

Fuel coming out onto the engine can be a very serious issue regarding safety so while we shouldn't blow it out of proportion, I would also caution to not downplay it.

 

[Brigadoon]

3 or 4 reported incidents out of the 1000s that have been sold worldwide, is very isolated indeed, Ducati will do a call back if it is a bigger issue

 

[tonyjuliano]

I haven't seen anyone even clearly demonstrate "3 or 4".

This thread is the only mention I have seen if this anywhere, and in this thread we have a single reported incident - along with someone else who layed the bike down.


Sent from my iPhone using Tapatalk

 

[eisfeld]

3 or 4 reported incidents out of the 1000s that have been sold worldwide, is very isolated indeed, Ducati will do a call back if it is a bigger issue

I would not call that very isolated since not everyone who purchased the bike is present on this forum. So you gotta count the number of reports here against the number of Scrambler owners who got their bike already and are posting on this forum. Quite a different ratio. There are currently a bit over 1500 registered users on this forum.

I haven't seen anyone even clearly demonstrate "3 or 4".

This thread is the only mention I have seen if this anywhere, and in this thread we have a single reported incident - along with someone else who layed the bike down.

1. OP of this thread
2. OP of http://www.ducatiscramblerforum.com...ervice-maintenance/9690-gas-gushing-tank.html
3. Jonnyk8 in the thread from 2.
4. My own experience which might be the same problem or not.
5. "Another rider faced a fuel hose that came loose on the freeway" source: A Non-Hipster Review of the Ducati Scrambler

That someone (me) didn't lay the bike down.
That you are not aware of other reports, doesn't make those reports not exist.

 

[Ed K]

Hmmm, definitely something to watch for...and report on.

Especially, in light of the fact that I recall that the same issue was reported during press launch.