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First Service Today

7393 Views 14 Replies 10 Participants Last post by  RamblingPath
Kinda wondering if it will make the bike feel any different. Got a 65 mile ride to the shop. Will report on cost, time and any differences I notice later tonight.
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hey thats quite the trip. ever consider doing your own work ?
hey thats quite the trip. ever consider doing your own work ?


Yes. I did all my own work on my dirt bikes when I was riding off road. I will probably start on this one as well. But, this is my first street bike and I want to get a good feel for it and get comfortable with it first. So, first service was completed by Ducati.

So, it was $250 and it took them about 1.5 hours. He said there were no updates for the software or anything else. Everything checked out fine. Very nice being able to go over 6000rpm now. Bike feels mostly the same except now I can really haul ass if I need to. They said the book says to keep it under 8500rpm but then they said, just go and don't sweat the rpm anymore.

All in all I am happy with the service. But like was said earlier, I can save miles, time and the $125 per hour Ducati service fee by doing it all myself in the future.
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Cool.I should be up for the first service this next week. I'll post the cost here on the East Coast.I'll call a few places first.

I can do some of my own work also, but really shouldn't. I'm sitting here with a busted knuckle from a shovel while working on some stairs today. Nope, some of us really shouldn't. :laugh:
I plan to let the dealer do the first service but after that, DIY.

$250 sounds about right for first service. Shop rate is $49.50 per 1/2 hour at my dealer.

Later on when the valves need to be checked, no sure, wait and see.
You can't reset the service light. Ducati intentionally locks people out so they can make more money forcing people to go to an official dealer for services. I talked to a hotshot at Ducati corporate about this problem when a dealer refused to turn off the light for an owner (also a mechanic) I know that did his own service.

The DNA person was a nice guy, but gave me the company line of "Well, DOT standards mandate we have to have owners come in to a certified shop to have this work performed..." blah blah blah.

Which is total BS. I was tempted to start quoting him Magnuson-Moss Warranty Act but decided against it. So if you do your own work, until I can figure out whatever encrypted/scrambled protocol they use, you won't be able to get rid of those annoying "reminders". And be prepared for the dealer to refuse to do it for you unless you grease some palms.

The Magnuson-Moss Warranty Act prohibits tie-in sales provisions.

"Tie-In Sales" Provisions

Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following ia an example of a prohibited tie-in sales provision.
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Ducati intentionally locks people out so they can make more money forcing people to go to an official dealer for services.
Totally agree with you Impulsive_Duc. However, to be fair, it makes some sense locking out the levels of hacking the immobilizer and the odo total, if it makes any sense at all. May make stealing the bike less interesting.
I will do the maintenance myself and just ignore the silly service indicator (after having tried all possible key long press combinations upon ignition on of course :)) Since nobody seems to have hit the 12 k km yet there is still hope...

Cheers Albrecht
Oh, I understand restricting access to the immobilizer and odo mileage -- that much is to be expected to prevent fraud. What I meant by "sockmonkey system" is that as opposed to say, BMW who has a fail-safe system, Ducati's was designed to be fail-deadly.

With a BMW you can loose one (or all) of your keys, your code card, and have your locks rust out. BMW keeps absolute records of all key cuts/transponder codes by VIN so you just walk to your local BMW dealer with proof of ownership, and they can cut, program, and mail you a new matched key in a few days for under $50. There are also procedures in place for re-setting odometer mileage or re-pairing used parts.

With a Ducati they use a one-time-pad and don't keep any records at all. If your immobilizer system fails (as is the case here), or lose keys or the 4-digit code card, you typically have to replace the dash, locks, cluster, and ECU -- running $5000 or so. If you lose the code card, you cannot even program new keys and have to clone the existing key. I've seen brand-new 1098's go through 2-3 sets of instruments under warranty. Ducati just writes it off. But owners can't afford to do that. There are also no procedures in place to program replacement dash odometer mileage (save for skilled independent companies) as was the case with the MTS1200 dash recalls. A very clever gentleman actually invented an odometer wind-forward tool to fix his dash.

As for the service resets, older Digitek-based dash Ducatis had a manual override, as you pointed out. You could hold down some combination of buttons and reset the light. They intentionally removed that feature when they switched to MAE Elettronica and other subcontractors. I can refer to some rather expensive third party service tools as proof. Ducati is dancing a fine line around the Magnuson-Moss requirements by not outright stating "you must to go to a Ducati dealer", but instead locking it and saying "only Ducati dealers have the key". That's actually illegal for cars; companies are federally mandated to provide that information for a "nominal fee" via an industry repair program, but bikes haven't caught up yet.

Read up on the "Right to Repair" initiatives and NASTF if you are interested in this stuff. :)
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Here is the First Service invoice, as you can see, the lions share of the charge is the labor charge. It also looks like they double dipped on the "other charges". Gonna have to ask them about that.

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Man, that's a lot of skilled labor for an oil change. They gave you a break on oil and the oil filter price though :) I bought a gallon of Motul 300V locally and it was over 60 dollars just for that.
You can't reset the service light. Ducati intentionally locks people out so they can make more money forcing people to go to an official dealer for services. I talked to a hotshot at Ducati corporate about this problem when a dealer refused to turn off the light for an owner (also a mechanic) I know that did his own service.

The DNA person was a nice guy, but gave me the company line of "Well, DOT standards mandate we have to have owners come in to a certified shop to have this work performed..." blah blah blah.

Which is total BS. I was tempted to start quoting him Magnuson-Moss Warranty Act but decided against it. So if you do your own work, until I can figure out whatever encrypted/scrambled protocol they use, you won't be able to get rid of those annoying "reminders". And be prepared for the dealer to refuse to do it for you unless you grease some palms.
dude, greasing the palms is the whole reason for NOT going to the dealer in the first place. I may as well just go for first service. BTW...like all ya all, Ive had an amazing amount of bikes in the past. I've never worried about the rpm thing. I don't believe any magic happens when they change the oil. Feels like a dealer sale/scare tactic to me. Just speaking form an intense amount of experience...but what do I know. Maybe bike have BLOWN up going beyone the recommended service interval...;)
Very nice being able to go over 6000rpm now. Bike feels mostly the same except now I can really haul ass if I need to. They said the book says to keep it under 8500rpm but then they said, just go and don't sweat the rpm anymore.

All in all I am happy with the service. But like was said earlier, I can save miles, time and the $125 per hour Ducati service fee by doing it all myself in the future.
MotoChief - Check your owners manual! Max RPM from 600 miles to 1,500 miles is 7,000. Running up to 8,500 RPM as dealer said will possibly void your warranty. And best believe the ECU most likely tracks max engine speed during this time.
I would be surprised if anyone's bike felt different after the first service since it is essentially a glorified oil change as mentioned by my dealer service manager. My service light was rest to 7,500 (+/- 12,000 km) miles at the first service.
That said ride on and enjoy the bike! It's a short jaunt from 600 to the 1,500 point. :)
With a Ducati they use a one-time-pad and don't keep any records at all. If your immobilizer system fails (as is the case here), or lose keys or the 4-digit code card, you typically have to replace the dash, locks, cluster, and ECU -- running $5000 or so. If you lose the code card, you cannot even program new keys and have to clone the existing key. :)
Slight treadjack here but thought it would be worth mentioning that this is actually not true. I was told this by every dealer when my wife lost both keys to her Monster 696. I called a guy from the Greater Toronto Area called Keymax (Toronto Locksmith | Locksmith in Toronto | Toronto Car Locksmith | Car Locksmith in Toronto) and the guy literally showed up with his mobile workshop, cut and programmed 2 new keys for her bike and they work 100%. Didn't have to take anything apart. Cost $450 for an hour of his time and 2 keys but was WAY easier than replacing the whole dash.

There may or may not be an equivalent tech in your city but in case it ever happens to you with a Duc, don't believe what the dealers say. There is another way.
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Slight treadjack here but thought it would be worth mentioning that this is actually not true. I was told this by every dealer when my wife lost both keys to her Monster 696. I called a guy ... and (he) literally showed up with his mobile workshop, cut and programmed 2 new keys for her bike and they work 100%. Didn't have to take anything apart.

There may or may not be an equivalent tech in your city but in case it ever happens to you with a Duc, don't believe what the dealers say. There is another way.
I mentioned that. Relevant part of my post bolded.

There are also no procedures in place to program replacement dash .... (save for skilled independent companies)
People like us are basically hacking the protocols by ourselves. Or in the case with locksmiths, there exist third party companies that hack it then sell reprogramming devices.

I am very interested in hearing how your locksmith managed to cut new keys if he didn't have a key from which to copy the pattern. By definition he would have had to replace the locks, yet you fail to mention that. I'm not saying it's impossible -- but it raises some very serious questions about vehicle security.
Very nice being able to go over 6000rpm now. Bike feels mostly the same except now I can really haul ass if I need to.
Oh yeah >:D>:D>:D>:D, A few more miles and I can open her up, but that little extra tells a lot and with the nimbleness of this bike.

So it was two hours of work and $295 for me. I don't begrudge him the extra half hour, he went through the bike thoroughly. Reset the cables, made sure none were being pinched - moved the handlebars and controls into a better position :).
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