Getting a bit miffed - Ducati Scrambler Forum
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post #1 of 10 (permalink) Old 04-07-2015, 11:30 AM Thread Starter
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Getting a bit miffed

Well 5 weeks in on Scrambler ownership and service is due to be done in 12 days time. That's fine but a couple of things annoying me but cant really figure out where the blame lies.
Timeline
8 weeks ago test rode icon. ordered icon. ordered these parts too for fitting on pick up of bike.
belly pan
full throttle seat
black tank panels
billet sprocket cover
billet clock covers x 2
tank stripe
biller brake pot cover


6 weeks ago paid for all above items plus fitting and paid for bike. Asked if they could order the Temignoni race can for fitting at service and the classic wing badges.


5 weeks ago. Picked up stock Icon as no parts had come in. reminder of Termi exhaust please.


3 weeks ago I emailed asking about what parts come in and enquiring what price deal they could do the Termi at because others on forums varied from £699 to £729 and they said if I ordered with bike they would try to get a deal. I had no reply.


2 weeks ago phoned and asked if any bits come in. Reply erm not much just tank strip and speedo top part. hardly worth going down for then.




Today. phoned up for booking its due 621 mile service (1000km) and asked what bits had turned up. Erm tank stripe, top clock trip, sprocket cover.
I asked has the termi arrived ? No we sold them all ! I asked did Jon not order me one and I asked for a deal price. They said we have some more and none in your name and we can only discount £20. So that's £826 then and I can get one from Germany delivered for £744.
So bikes in for service on 18th April at 13.00.


Just ordered the exhaust from Germany for £744 delivered and getting my local independent to help me upload the software. I can fit the can and all the extras.


Not good customer service at all.

Chassis #000727
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post #2 of 10 (permalink) Old 04-07-2015, 11:40 AM
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Yeah, it seems like your dealers are really laid back lol. Just got to be more persistent with them. At least you found a cheaper alternative to bring in your termi exhaust. That's a sweet exhaust setup!
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post #3 of 10 (permalink) Old 04-07-2015, 12:31 PM Thread Starter
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Originally Posted by Timmy View Post
Yeah, it seems like your dealers are really laid back lol. Just got to be more persistent with them. At least you found a cheaper alternative to bring in your termi exhaust. That's a sweet exhaust setup!
Just hope it arrives now all safe and sound.. Saving £100 can spend on more bling.

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post #4 of 10 (permalink) Old 04-07-2015, 02:01 PM
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That's really frustrating. I hate it when people you are paying put the burden on you to follow up on everything! The rare times I deal with a company with proactive communication that act like they really appreciate my business earn high marks in my book, but that does not seem to be very common these days!
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post #5 of 10 (permalink) Old 04-07-2015, 02:35 PM Thread Starter
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Well it looks like our German friends are on the ball and within 2 hours of ordering and payment the Termi is posted and on its way to me via DHL as I type.
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post #6 of 10 (permalink) Old 04-07-2015, 04:32 PM
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I ordered the

belly pan
Heated grips
Frame plugs ( should have waited, very expensive)
saddle bags ( starting to think I got that wrong!)
Some clothing
The essential mug lol

All that came with the bike was the frame plugs and half the clothing!
I've mailed and got no reply and today I called but didn't get a satisfactory answer. I'm getting a little p;$$'d as most of the stuff is for sale on ebay!

I'm thinking now that I'll cancel the saddle bags and see what comes up elsewhere
I guess some of this is down to it being a new range?
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post #7 of 10 (permalink) Old 04-07-2015, 04:44 PM Thread Starter
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Originally Posted by PeterK View Post
I ordered the

belly pan
Heated grips
Frame plugs ( should have waited, very expensive)
saddle bags ( starting to think I got that wrong!)
Some clothing
The essential mug lol

All that came with the bike was the frame plugs and half the clothing!
I've mailed and got no reply and today I called but didn't get a satisfactory answer. I'm getting a little p;$$'d as most of the stuff is for sale on ebay!

I'm thinking now that I'll cancel the saddle bags and see what comes up elsewhere
I guess some of this is down to it being a new range?
I guess that's very true and us being very excited and impatient. I avoided the bar ends and frame plugs as will be putting the crash sliders through the frame. need a mug sometime and forgot about that tbh.
I am disappointed about the belly pan as they are stamped not 1 x 1 but by the 1000 plus. We know they are out there somewhere don't we.

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post #8 of 10 (permalink) Old 04-07-2015, 05:47 PM
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Yup - I'm still waiting for my Red Icon to be delivered and trying to persuade the dealer to sell me some extra bits to have fitted to the bike. It's all very strange.... when I bought my two Hondas the dealer was very quick to upsell me "this" and "that" which I appreciated. The bikes came with all my bits on, factory / dealer fitted - job done! Perhaps I need to get more into the Ducati way of doing things..... thing is, having had a few Audi's I don't think the Germans will appreciate the Italian approach to things.....
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post #9 of 10 (permalink) Old 04-08-2015, 07:03 AM
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Quote:
Originally Posted by PeterK View Post
I ordered the

belly pan
Heated grips
Frame plugs ( should have waited, very expensive)
saddle bags ( starting to think I got that wrong!)
Some clothing
The essential mug lol

All that came with the bike was the frame plugs and half the clothing!
I've mailed and got no reply and today I called but didn't get a satisfactory answer. I'm getting a little p;$$'d as most of the stuff is for sale on ebay!

I'm thinking now that I'll cancel the saddle bags and see what comes up elsewhere
I guess some of this is down to it being a new range?

PeterK,


If you get any word on the saddle bags will you please let us know? I'm more interested in the stand-offs than the bags. But I think we'll have lots of aftermarket choices as soon as the fabricators get their hands on these bikes.


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post #10 of 10 (permalink) Old 04-08-2015, 04:32 PM
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Hi Greer
I didn't get the call I was promised today so none the wiser for now! I'll let you know if they arrive
P
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