UPDATE: After leaving multiple messages at DNA Customer "Service" telephone # 408-253-0499 (actually the DNA general number with hard to understand messaging) I have yet to receive a return call from the gods at DNA. I say gods because they must believe that is their status or they would at least have the courtesy to contact me so I could "feel better".
My dealer has been absolutely great through all this, doing everything they can within the limitations they face.
It is DUCATI NORTH AMERICA that doesn't seem interested if I remain a Ducati customer or not. I simply do not understand no response. At least they could have the courtesy to contact me to tell me to go scratch. Although I suppose ignoring people does eliminate customer calls (AND CUSTOMERS) as most people will eventually give up. If San Jose California wasn't so far away I'd pay them a visit, but then again probably no one would answer the door! Not any one's idea of customer service I'm pretty sure. I'm also patiently awaiting the telephone call from Fabiana in Italy (I also filed a customer service complaint via the Ducati web site) since at least she had the chutzpah to telephone me, even if her call was a complete waste of my time. I am going to telephone DNA every hour and leave a message with the hope that they eventually get tired enough of my calls to call me just so I'll stop. Squeaky wheel gets the grease so they say.
It's nice out today so I think I'll take a break and ride my 87 Honda VFR400R before heading off to meet a client at Court this evening. Hmmmmm, 30 year old brake rotors and no warping there. How on earth can that be possible???????